Safe, fast delivery is one of the biggest factors determining a customer’s satisfaction with an online purchase. When customers’ items take a long time to ship, get lost in transit, or get damaged or broken, they are much less likely to buy from a retailer again. A good order fulfillment process is key to keeping customers happy and willing to come back for more.
Order fulfillment refers to the complete process from when a customer first places an order to when it arrives at their door. This includes receiving, processing, packaging, picking, and shipping an order.
An e-commerce business needs to ensure that all of these steps go smoothly to maintain customer loyalty.
When forming an order fulfillment strategy, a business needs to take several factors into account, such as its size, its location, the platform it uses to sell items, and whether or not items need to be customized before selling. Different types of businesses will need to employ different methods for proper order fulfillment.
Outsourcing order fulfillment to a third-party logistics company can be a great way to streamline the process. Just be sure to choose a reliable company that can meet all of your business’s needs.