Safe, fast delivery is one of the biggest factors determining a customer’s satisfaction with an online purchase. When customers’ items take a long time to ship, get lost in transit, or get damaged or broken, they are much less likely to buy from a retailer again. A good order fulfillment process is key to keeping customers happy and willing to come back for more. Order fulfillment refers to the complete process from when a customer first places an order to when it arrives at their door. This includes receiving, processing, packaging, picking, and shipping an order. Video Source An e-commerce business needs to ensure that all of these steps go…
